Student Success Priorities & Best Practices

Each day, higher ed institutions generate a myriad of tiny experiences, each delighting or frustrating the students they hope to keep. Small but crucial interactions like making a payment, checking out a resource, dining on campus or asking for help all work together to shape experiences that, for better or worse, impact student decisions to stay or leave.

Which experiences tend to rock the boat, and which drive engagement and loyalty? Where are opportunities to remove friction, build rapport, or intervene before students drop out?

In a joint survey with Higher Ed Dive, TouchNet asked 150 higher ed leaders across North America about which experience levers they prioritize or deem effective in student retention. The goal: identify opportunities to drive engagement and disarm factors that often precede students’ decision to leave.

Key takeaways include: 

• How institutions define student success
• What are the early indicators of imminent dropout
• Understand how staff experiences mirror student experiences
• Trending behaviors that allow early intervention

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