Episode Archive
52 episodes of FOCUS since the first episode, which aired on January 21st, 2020.
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Episode 707: Managing Enterprise-Level Systems During Digital Transformation
December 12th, 2023 | Season 7 | 27 mins 23 secs
In this episode of FOCUS, Heather Fraser, Director of Enterprise Application Services at Dalhousie University, discusses the strategic approach the institution is taking to manage campuswide digital transformation. Listen to learn more about the importance of a shared vision across the institution, mitigating risk during significant changes, and key strategic insights as you bring your institution forward in the digital space.
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Episode 706: Extending Student Success Beyond the Student Finance Office
November 28th, 2023 | Season 7 | 30 mins 43 secs
Kevin Smith, Assistant Vice President and Director of Student Records and Financial Services at Canisius University, joins FOCUS to share how the university has empowered staff and faculty to better support student success with a new solution, Student Account Advisor. Smith offers insights on how Student Account Advisor provides a comprehensive view of a student’s financial engagement while protecting sensitive information, how Canisius has applied the solution, and his plans for campus-wide expansion.
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Episode 705: Optimizing Your Payment Solution to Work for Your Students
November 14th, 2023 | Season 7 | 35 mins 16 secs
On this week’s episode of FOCUS, Lisa Mazure, Associate Vice Chancellor for Finance and Fiscal Services at Alamo Colleges District, shares her journey of through improving student financialaccount services at Lansing Community College and the Alamo Colleges District. Listen now to learn how she found balance in maintaining healthy accounts receivables while ultimately leading students towards financial, and academic success.
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Episode 704: ACH Payment Trends and Avoiding Fraud in Higher Ed
October 31st, 2023 | Season 7 | 24 mins 6 secs
In this episode, tune into FOCUS as we talk all things ACH payments and fraud management. We’re joined by Brad Smith, senior director of industry engagement and advocacy at Nacha. Listen to learn about trends in ACH usage, updated security standards and guidelines, and ways to prevent fraud.
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Episode 703: Empowering a Safe and Secure Experience with OneCard
October 17th, 2023 | Season 7 | 30 mins 51 secs
On this episode of FOCUS, we’re joined by Doug Vanderpoel of Mount Holyoke College to discuss their OneCard Campus ID system. From student ID management to ensuring campus safety and smart data monitoring, Mount Holyoke has developed numerous unique and innovative uses for OneCard. Listen now!
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Episode 702: Simplifying International Payments with Tulane University
September 19th, 2023 | Season 7 | 30 mins 5 secs
In this episode, we’re joined by Mike Pilman of Tulane University’s Accounts Receivables Office to talk about improving the student experience for sending international payments and automating backend processes through an integrated solution with TouchNet and TransferMate.
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Episode 701: Taking a Student-Friendly Approach to Past-Due Accounts with the University of Alabama
September 5th, 2023 | Season 7 | 32 mins 27 secs
On this episode of FOCUS, Kristy Pritchett, Director of Student Account Services at the University of Alabama, joined us to discuss how a student-friendly approach to past-due accounts leads to higher retention rates. Listen now as Pritchett shares how the institution successfully transformed accounts receivables strategy with ECSI RecoverySelect.
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Episode 607: Behind the Scenes of Mobile ID for Apple and Android
July 25th, 2023 | Season 6 | 42 mins 1 sec
In our latest FOCUS podcast, Joe Harting discusses the challenges and benefits of implementing OneCard Mobile ID for Apple and Android at Northern Arizona University. Listen to hear first-hand advice and lessons learned as NAU pioneered mobile IDs with TouchNet and other partners.
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Episode 606: The Future of Sustainable Campuses with TAFE Queensland Gold Coast
July 11th, 2023 | Season 6 | 32 mins 27 secs
This week’s episode of FOCUS is all about building sustainability in higher education. Karen Dickinson, General Manager of TAFE Queensland Gold Coast, shares how the institution took a holistic approach to building a green campus. Listen now to learn more about what it means to have sustainability as an inherent part of your campus culture.
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Episode 605: Unlocking the Entrepreneurial Spirit on Your Team
June 27th, 2023 | Season 6 | 38 mins 31 secs
Listen as Joe Abraham, author of Entrepreneurial DNA and operating partner at Beyond Academics, shares how to encourage innovation in higher ed through an entrepreneurial lens. Learn about the four archetypes of entrepreneurial DNA, and even which one you might be on the latest episode of FOCUS!
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Episode 604: Evaluating Data Breach Trends & Payments Security in Higher Ed
June 13th, 2023 | Season 6 | 33 mins 18 secs
On this week’s episode of FOCUS, Sean Davidson, Senior Manager of Security Solutions at Verizon, shares the latest trends in payment security and data breaches. Listen to learn what steps your institution can take to protect against cyberattacks.
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Episode 603: Unifying Student Services into a One-Stop Shop with Portland Community College
May 30th, 2023 | Season 6 | 31 mins 2 secs
Check out the latest episode of FOCUS! We’re diving into Portland Community College’s (PCC) “One Together, Together One” model for student success with Student Account Services Manager Frederick Simmons. From insights on taking an all-hands-on-deck approach to updating communications to using data to better staff office hours, you won’t want to miss out on this episode.
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Episode 602: Designing Intelligent Experiences in Higher Ed
May 16th, 2023 | Season 6 | 32 mins 9 secs
This week on FOCUS, we’re joined by Rob Sparks, Senior Vice President of Corporate Strategy and Partnerships at Anthology, to discuss how using data can help create intelligent experiences that support student success. Listen to the mission of Anthology, how they create more intuitive solutions with data, the keys to successful partnerships, and upcoming trends in the ed-tech industry.
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Episode 601: Protecting Student Investments with University of Texas at Dallas
May 2nd, 2023 | Season 6 | 28 mins 37 secs
Join us for the first episode of the new season of FOCUS, where we talk about how the University of Texas at Dallas is helping students better protect their investments by offering tuition insurance when they pay their tuition online. Cheryl Friesenhahn, Senior Director of Financial Services, shares how they have reduced the number of refund appeals and what it’s like to partner with GradGuard to offer students a way to receive reimbursement for expenses when they withdraw for a covered medical reason.
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Episode 507: Cryptocurrencies 101 for Higher Education
December 6th, 2022 | Season 5 | 22 mins 33 secs
This week on FOCUS, we’re exploring the intangible world of cryptocurrencies with Gloria Rismondo, Senior Director of Product Strategy at Global Payments. We’ll go over the basics of crypto, and what higher ed institutions should consider before accepting cryptocurrency payments. Listen to this can’t-miss episode now!
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Episode 506: Maximizing Campus Card Operations with University of Louisiana at Lafayette
November 29th, 2022 | Season 5 | 28 mins 42 secs
On the latest episode of FOCUS, we’re talking all things campus ID with Kari Foti, Director of the Campus Card Office at the University of Louisiana at Lafayette (ULL). From campus access, dining services, declining balance programs, and more, ULL is a success story for fully integrated IDs. Listen now!